CE Pro VIP Executive Seminars
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How Good is Your Customer Service
Thursday, March 25, 3:30pm - 4:30pm
CE Pro Stage
Delivering great customer service allows you to charge more for your services, win more repeat business, and garner a steady flow of referrals from exceptionally satisfied customers – and the networking partners who referred them. Easier said than done. Attend this session to understand the concrete steps you can take today to raise the bar on the quality of service you deliver to every single customer, every single day.
- What's the ROI on good customer service?
- What's the benefit of exceptional customer service?
- The report card; rating your own customer service?
- Listen and learn about field tested tips and suggestions on the delivery of exceptional customer service
- How to measure good / exceptional customer service
- How to improve your customer service rating
Entrepreneur-to-Entrepreneur Round Tables (VIP's only)
Friday, March 26, 3:30pm - 4:30pm
Room 108
Exclusively for CEProVIP Dealers
Why re-invent the wheel when your peers may have already found solutions to your most pressing business problems and concerns? CEPro VIP’s are encouraged to attend this exclusive ‘dealer only’ owner-to-owner interactive roundtable session designed to introduce you to your VIP colleagues and exchange ideas that can help you streamline operations and maximize profitability in any area of your business where you need help. Topics for discussion may include marketing, hiring, employee training, customer service, project management and any other business problem where you can gain meaningful tips, guidance and support from your fellow VIP’s.
Increase Profits with Smart Job Costing Strategies
Friday, March 25, 2:30pm - 3:30pm
CE Pro Stage
If you’re like most custom integration and security companies, no-one ever showed you how to calculate your actual cost of labor every time you sell, design and install an electronics home system. The real cost to your company is much greater than the simple cost of labor. Once you understand how to allocate all aspects of overhead cost to each hour of design and installation time, you can determine, with confidence, how much you need to charge to achieve ongoing profitability for your business.
- How To calculate your hourly labor and overhead rate
- Identify the hidden costs in your business
- Calculate the true and "fully loaded" labor rates
- How to allocate "every dime" into the rates you charge
- How to avoid end of job profit shortfall surprises
- Know how much to charge, with confidence
- How to apply labor rate and overhead calculations to job costing
- Empower your staff with the knowledge of costs
